Shipping policy

Shipping policy

JeeOliver offers physical products and digital patterns. Delivery depends on the type of product ordered.

Physical order processing and delivery

Please allow 1–3 days after payment confirmation for us to pack your physical order. Estimated delivery is 7–21 business days after dispatch. Packing time is separate from delivery time. Delivery times are estimates and may vary by destination and carrier.

Physical products are dispatched as parcels using the shipping service available for your order. Available delivery options and shipping charges are shown at checkout.

Tracking

Tracking is provided for physical shipments after dispatch. Use the tracking details provided for your order to follow your parcel. Carrier updates may not appear immediately.

Shipping destinations

Our currently configured shipping destinations are Argentina, Australia, China, Colombia, Denmark, Finland, France, Hong Kong SAR, Italy, Japan, Malaysia, Singapore, South Korea, Taiwan, the United Kingdom, and the United States. Availability for your specific order and address is confirmed at checkout. If your destination is not listed, contact us before ordering.

Digital patterns

Digital patterns are delivered electronically, not as physical parcels. No physical shipping or parcel tracking applies to digital pattern orders. Please follow the digital delivery instructions provided with your order. If you need help accessing your pattern, contact us with your order number. For orders containing both physical products and digital patterns, the physical delivery estimates apply only to the physical items.

Delivery help and returns

If your parcel is delayed, tracking is not updating, or your order arrives damaged or incorrect, contact us with your order number so we can help. Returns and refunds remain subject to our existing Refund Policy; this shipping policy does not change those terms.

Contact

Email: jeeoliverdolls@gmail.com
Phone: +60 12-266 6723